Dr. Jaja Calls for Shift Towards Service Excellence

first_img Chairman of the Jamaica Customer Service Association (JaCSA), Dr. Nsombi Jaja, is calling for a shift towards service excellence locally.She said that quality customer service is a critical component, which impacts every element of business.“Let us… create a tectonic shift in our mindset, attitudes and in our focus on customer service and service excellence. We have the power; let’s use the power to transform the landscape of service excellence in this country. Let us work together and support the initiatives that will move the needle in the right direction,” she added.Dr. Jaja was speaking at the media launch of National Customer Service Week (NCSW) and the Service Excellence Conference at The Jamaica Pegasus hotel in New Kingston on Tuesday (September 4).The week will be observed from September 30 to October 6 under the theme ‘Be the Magic: The Making of Memorable Customer Experiences’ and will bring focus to the transformation that quality customer service can bring to the nation.The JaCSA Chairman urged that the week be used to shine the spotlight on the thousands of people who are delivering service excellence every day.“There is a principle of life that says ‘pay attention to what you want more of’, so if you want bad customer service, continue to showcase those, and if you want great customer service, showcase those because every day there is excellent customer service,” she said.Deputy Chairman, JaCSA, Richard Rowe, in his address, encouraged organisations, during NCSW, to raise awareness about the importance of customer service, boost morale and teamwork, and acknowledge and reward the work of staff.The week of activities will begin with a church service at the Webster Memorial Church on Half-Way Tree Road and includes workshops, school tours and competitions.The highlight of the week will be the Service Excellence Conference at The Jamaica Pegasus hotel on September 24 and 25, which will include presentations from Minister of Finance and the Public Service, Dr. the Hon. Nigel Clarke; and international customer experience coach John Formica.During the media launch, Victoria Mutual Building Society (VMBS), Massy Gas Products Limited, and Sarifa Insurance Brokers Limited were branded 2018 NCSW Ambassadors, having recently copped the Private Sector Organisation of Jamaica (PSOJ) and JaCSA Service Excellence Awards.The Jamaica Customer Service Song Competition organised by the Jamaica Cultural Development Commission (JCDC) was also launched.The competition is open to primary and secondary school students. The winner will receive an $80,000 cash prize, trophies, among other things, and will be announced during the conference opening.For more information, contact JaCSA at 876-978-8668 or [email protected] “Let us… create a tectonic shift in our mindset, attitudes and in our focus on customer service and service excellence. We have the power; let’s use the power to transform the landscape of service excellence in this country. Let us work together and support the initiatives that will move the needle in the right direction,” she added. Chairman of the Jamaica Customer Service Association (JaCSA), Dr. Nsombi Jaja, is calling for a shift towards service excellence locally. She said that quality customer service is a critical component, which impacts every element of business. Story Highlightslast_img read more

Security Forces Going After Gang Leaders – Spencer

first_imgStory Highlights Minister of State in the Ministry of National Security, Hon. Rudyard Spencer, says the Government is taking the formation and participation in gangs very seriously and the security forces will be going after gang leaders and apprehending them. Minister of State in the Ministry of National Security, Hon. Rudyard Spencer, says the Government is taking the formation and participation in gangs very seriously and the security forces will be going after gang leaders and apprehending them.“We will be diminishing their status as heroes within the communities; they will face the full force of the law. Their assets will be seized and any assets [that] they have placed in the names of family members will also be seized. We will ensure that those who align themselves with organised criminal groups will be punished and will be relentlessly pursued,” he said.Mr. Spencer was speaking at the opening ceremony for the ‘Chance, Choice, Change (Triple C)’ Day Camp on Wednesday (September 19) at the Caymanas Golf and Country Club, St. Catherine.The Criminal Justice (Suppression of Criminal Organisations) Act, popularly called the ‘anti-gang’ law, is being reviewed to provide clarity about how a gang will be declared and special measures in court proceedings to protect witnesses.The law makes provision for the disruption and suppression of criminal organisations, outlines offences in order to restore a sense of security in the Jamaican society and strengthen the capacity of law-enforcement agencies to deal with crime more effectively.The Triple C Day Camp formed part of activities for Anti- Gang Week 2018 being observed from September 16 to 21 under the theme: ‘Gang Life equals no Life.’More than 50 students who are in conflict with the law and are on probation, attended the one-day camp, which featured special presentations by members of the Counter-Terrorism and Organised Crime (C-TOC) Branch of the Jamaica Constabulary Force (JCF) and representatives from the United States Agency for International Development (USAID).The intervention was organised by C-TOC in collaboration with the Safety and Security Unit of the Ministry of Education, Youth and Information and the Department of Correctional Services (DCS).A 2017 study undertaken by the Ministry of National Security reported that there are 274 gangs operating in Jamaica with some 9,000 members. Seventy-seven of these gangs are considered major organised criminal enterprises.The report also stated that there are growing numbers of children within schools who are involved in or associated with gangs.center_img “We will be diminishing their status as heroes within the communities; they will face the full force of the law. Their assets will be seized and any assets [that] they have placed in the names of family members will also be seized. We will ensure that those who align themselves with organised criminal groups will be punished and will be relentlessly pursued,” he said.last_img read more

Bahamas New fiasco exposed by Education Works Ministers

first_img Related Items:#magneticmedianews, #newfiascoexposedbyBannister Facebook Twitter Google+LinkedInPinterestWhatsAppBahamas, June 27, 2017 – Nassau – Another so called, ‘fiasco’ of the Progressive Liberal Party government and this one is to the tune of $30M and involves the land for an at risk school to be called the Star Academy and built on property owned by the Seventh Day Adventist church.  Minister of Works Desmond Bannister unearthed that there is no lease, there were no payments for rent of the land and yet nearly $30M dollars was spent in construction, on what the Minister labeled a ‘fisasco.’But the former works Minister and Opposition leader in the House of Assembly, Philip Davis said the minister was misleading and explained that there were to be two buildings, one for administration and that the school was to serve as a new home for BTVI and would be used by the Technical Cadets in the evenings.Davis said the move was critical because BTVI has outgrown its current location and he said there were similar arrangements made with other churches in The Bahamas; citing that Minister Bannister conveniently did not mention that one exists with the Catholic church, that Bannister is a Catholic.  Education Minister, Jeff Lloyd also reported that despite a lease being drawn up, it was not signed and it is said that the lease is now misplaced.#MagneticMediaNews#newfiascoexposedbyBannister Facebook Twitter Google+LinkedInPinterestWhatsApplast_img read more

M1 closed southbound in Northamptonshire due to serious collision

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TravelBrands has a new BDM in Eastern Ontario and the GTA

first_img Posted by Tags: TravelBrands Tuesday, June 25, 2019 MISSISSAUGA — Michael Sette, a former sales manager at Sears Travel, has joined the ranks at TravelBrands as a new Business Development Manager in Ontario.In his new role Sette will oversee the company’s partnerships in both the Eastern Ontario and Greater Toronto Area (GTA) regions.According to Shannon Smith, Director of Sales for Ontario, the company is “thrilled” to have Sette join the TravelBrands sales team. “Michael has the combined knowledge of sales development, local marketing, training and customer service,” she said. “We believe Michael’s proven track record of success makes him the natural fit to help develop the business with our wonderful retail partners in his assigned Ontario market.”Starting his career as a volunteer at Sears Travel, Sette was eventually hired full-time and worked his way up to Travel Sales Manager, where he managed three different branches over the course of 14 years.Sette can be reached at [email protected] Sharelast_img read more